After-Purchase Support
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After-Purchase Support
With Source, your office furniture journey doesn’t stop after installation. To ensure you get the best experience with our products and offer peace of mind on your purchase, we offer after-purchase support services to help you troubleshoot any unforeseen issues or concerns you may experience in the future.
Returns and Exchanges
If circumstances change, we’re happy to assist you in returning or exchanging your purchase*. To return or exchange your items, it must be within 30 days of the purchase date found on your receipt. Items must be unopened, unassembled, and in their original packaging with UPC code if applicable.
All you need to do is provide the invoice number and the reason for the return. If you purchased in-store, call the location you originally purchased your items from. If you purchased online, contact our online customer service at customerservice@source.ca.**
Have more questions? Please call your nearest Source Office Furniture location or email our customer service team.
*All returns are subject to a restocking fee
**Please note returns on purchases made online must be done via customerservice@source.ca, as the return cannot be processed in-store.
Service & Repairs
Your office furniture should perform at its best and our service technicians can help them do just that. From maintenance to repairs, our technicians are extensively trained to make your office furniture run even better so you can enjoy them for longer.
To report an issue or schedule a service technician, please contact your nearest Source Office Furniture location or email our customer service team
Warranties
At Source Office Furniture, we take pride in delivering high-quality office furniture products that are built to last. We stand behind the durable construction and performance of our products from every collection and brand. That’s why we offer comprehensive warranties to ensure your satisfaction and peace of mind. This means years of trouble-free and worry-free use.
If you’d like information on our warranties or have issues with your purchase, please call or visit your nearest Source Office Furniture location, or contact us at customerservice@source.ca.
For specific warranty information on Performance Furnishings and HON products, click here.
How To Make a Claim
If you think you have a warranty related issue, please contact a member of our sales team at your nearest location or customerservice@source.ca.
We’ll provide you with more details on what is covered and what you can claim. From there, we’ll help you through the process of making a claim with the correct manufacturer.
How To Take Care of Office Furniture
Keep your office furniture in tip top shape with these tips and recommendations for how to clean and maintain your office furniture pieces.
Learn More